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Privacy Policy

Introduction

The following privacy notice outlines how The Beauty Lounge Salcombe collects, uses, protects and transfers your personal data. The Beauty Lounge Salcombe is a salon that provides services including:

The personal data we collect is:

We take your privacy seriously and we will never sell or rent your personal data to any third party. Sharing of your data and direct marketing activities are only carried out with your express consent, which you are free to withdraw at any time.

We need to obtain and process your personal data to provide you with our products, services and treatments and to fulfil our business and legal obligations.  We will never collect any personal information from you that we do not need or retain any data that is no longer necessary for the purposes specified in this notice.

Where we request sensitive personal data from you (eg health or medical data), the reason(s) for the request will be clearly given, along with the purposes of the processing.  Explicit consent through a signature will always be required for us to obtain and process your health information.

Who is Processing my Data?

All members of The Beauty Lounge Team require access to any data processed within the business. Ovatu Pty Ltd ABN 92 159 394 484 ATF Ovatu Trading Trust ABN 74 504 757 106, c/o LegalVision ILP Pty Ltd, 67 Fitzroy Street Surry Hills NSW 2010, acts as a data processor on behalf of The Beauty Lounge Salcombe and have access to personal information only in cases that customer support or troubleshooting is required.

Your personal data is processed to:

If your personal data is held by The Beauty Lounge you hold particular rights over it.

Where you have provided consent for us to contact you as part of our marketing services, you have the right to modify or withdraw your consent at any time by using the unsubscribe option accompanied with all our direct marketing or by contacting us at The Beauty Lounge.

You also have the right:

Special Categories of Personal Data Collected

Health questions are asked in all of our consent forms to potentially highlight treatments that may have a negative effect on your health due to medication you are taking or a condition you have. The Beauty Lounge asks for consent prior to gathering and processing this information. At any time after giving consent, you can withdraw your consent, subject to legal, insurance and contractual restrictions (see more on “your rights as an individual”). Your privacy is very important to us and we only use this information for determining suitability for the treatment(s) requested.

Process of Collection

Your personal data is collected when you provide it to us through Ovatu software, our website, over the phone, in The Beauty Lounge Salcombe, by email, social media, in writing or any other means by which you provide it to us. Information is stored using the Ovatu software platform as well as some level of paper record keeping.

We give you access to information about your account and bookings through Ovatu software, for the limited purpose of viewing and updating that information.

Children’s Privacy

The Beauty does not collect the personal data of children under the age of 16 without parental or guardian consent. If you believe that we hold any information from or about a child under 16, please contact us, and if we cannot immediately obtain appropriate parental or guardian consent, will remove the data from storage.

Data Sharing

Your personal data is shared only with Ovatu representatives in cases that customer support and troubleshooting is required for the salon. The Beauty Lounge Salcombe does not share your personal information with any third-party without your prior consent, other than those already disclosed in this Privacy Notice or as part of our legal obligations under the relevant data protection laws.

Data Processors

Data processors are third parties who provide some elements of our business services for us. Where we use a third party, we have strict agreements in place governing the processing of your personal data, on which no action can be taken without instruction from us. The third parties whom we work with will never share or disclose your personal information and will hold it securely at all times.  Our working partners are:

Ovatu (address as previously detailed) - www.ovatu.com
Pickled Marketing, Bristol - www.pickledmarketing.com

Their privacy notices can be found on their websites.

How Long Do We Keep Your Data?

The Beauty Lounge Salcombe retains your personal data for as long as necessary to provide you with our services as our client. We are required under tax laws to keep your personal data for a minimum of 7 years. Health & Safety records will be retained for 10 years and where we have your consent for marketing purposes, we will retain the minimum required data until you notify us that you no longer wish to receive such information.

The criteria for which we would continue to process your personal information includes:

When your personal data is processed through Ovatu software, all of it is held within the EU. Your information is processed by the Ovatu software and stored in the Amazon Web Services cloud. During this process your data is encrypted in transit and at rest.

Consequences of Not Providing Your Personal Information to Gorgeous Nail & Beauty Emporium

In the event that you want to purchase product or service from The Beauty Lounge Salcombe, certain personal information is required to enter into a contract with you. We will not be able to enter into a contract with you to fulfil an attempt to purchase a product or service if you do not provide your personal information.

As noted in this Privacy Notice, we are processing your personal data to comply with legal and statutory obligations and in the performance of a contract. You can always choose not to provide personal information; however, we will be unable to provide certain products, services and treatments in these instances.

Safeguarding Your Personal Data

Appropriate measures are taken to protect your personal data from access from unauthorised persons or inappropriate access, internal or external.  Your connection to the Ovatu system uses a HTTP secure communication protocol and TLS security.  This means all information passed to the Ovatu system is encrypted during data input and transfer to the cloud outside of Europe.  Any paper files recording your personal data are held in a locked environment which can only be accessed by authorised personnel in the salon.  Team members are only assigned specific access rights and can only access the salon software with the PIN number assigned to them by the management of the salon.

Complaints

In the occurrence that you wish to make a complaint about how your personal data was gather, how it is being processed by The Beauty Lounge Salcombe (or third parties used by us) or you are not satisfied about how a complaint has been handled, you retain the right to lodge a complaint directly with the supervisory authority and The Beauty Lounge Salcombe owner Zoe Greenwood, contact us here.

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